Shipping policy

shipping

We offer free shipping for all orders above 100 euro within the Netherlands, Belgium, and Germany.

 

The Netherlands, Belgium, Germany Delivery time: 1-3 working days (EUR 5,95)

Western Europe Delivery time: 2-5 working days (EUR 9,95)

 

Rest of the World Delivery time: 7-10 working days (EUR 29,95)

 

IMPORTANT NOTICE

Shipping costs will be automatically added at the checkout. Please note that deliveries to countries outside the EU may be subject to additional fees (tax, customs, import duties) by local governing authorities. These fees are not included in our services and are the sole responsibility of the customer.

 

We are not responsible for any lost, damaged or wrongly delivered packages by the carriers as we only function as an intermediary between our customers and the carrier.

 

PICKING AND PACKING YOUR ORDER

After completing the checkout process, and your order is succeeded, we will send you a confirmation by e-mail (please check your SPAM inbox as well). You can see the overview of your order and find your order number in this email. Please note that in busy periods, we may require a bit more handling time than usual.

TRACKING YOUR ORDER

Once the orders are packed and ready for dispatch, they will be handed over to the carrier. You will receive an email with a tracking code for your order. Please note that the standard shipping solution for orders outside Western Europe is subject to a less reliable tracking service.

 

If a delivery suffers a delay or an item happens to be out of stock, you will be informed by email as quick as possible. The latest 30 days after the order was placed.

 

If you have any further questions regarding our shipping services, please contact us at service@newamsterdamsurf.com.

 

DISCLAIMER

In some occasions New Amsterdam Surf cannot guarantee that every item displayed is available at the time of your purchase. Should an item be out of stock, we will notify you by email. We make every effort to provide accurate images, colours, details, and pricing, but errors may occasionally occur.